Terms and conditions

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UK domain names

By registering or renewing a domain name ending in .uk, you enter into a contract with Nominet UK, the sole registry for the .uk domain.

Further information about the terms and conditions for .uk domains can be found by clicking here.

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Pricing, renewal, cancellation and refund information

General terms

1. Charges are payable as specified in the following terms and conditions relating to the service(s) in question. They are due on an ongoing basis until this contract is terminated.

2. The charges are inclusive of any third party payments that we may make on your behalf, for example registration fees payable to the applicable domain name registry.

3. VAT and other taxes and duties (where applicable) are payable in addition to the charges for the service(s).

4. If you do not make payment on the due date, we will:

   i) be entitled to charge you interest on the amount owing (both before and after judgment) on the amount unpaid at the rate of 4% per annum above the base rate from time to time of Barclays Bank Plc, such interest accruing on a daily basis from the date that payment falls due until the date that payment is made in full, and/or
   
   ii) suspend the service(s) until payment is made in full, and/or
   
   iii) terminate the Contract in whole or in part and cease providing the service(s).
    
5. any payment paid to us by you in payment of the request and/or services, is not honoured for any reason:
   
   i) registration and/or the service to which the payment relates will be suspended pending payment of the outstanding account in full together with a "failed payment" charge of £25 plus VAT.
   
   ii) you will not be able to register new domains or set up new services or transfer services away but services already paid for will continue to operate. The commencement date of the Contract is the time of the order.

Renewal terms and information

Renewal prices for your web hosting/domain names can be accessed online at anytime by logging into your account at: https://www.seegreen.eu/myaccount

If you do not have your login details for your account please contact us and we will provide them.

We reserve the right to suspend web hosting and email accounts if payment is not received by the renewal date. If your domain name is not renewed it will become available for third party registrations. If you do not wish to renew this service please contact us. We will not be liable in respect of the non-renewal of a service if, having sent you a renewal invoice, we do not receive the applicable payment, or if you fail to notify us of a change of contact details.

Cancelling Services

Customers can cancel their service with us at any time in accordance with the General and Renewal terms set out above. A customer usually contracts with us for a minimum period of 12 months after which time the contract will lapse if it is not renewed.

However, there are other minimum periods which are available and/or applicable to certain services and products. Please contact us for more information in this regard or if you are unsure which minimum period applies to your service/product.

Refunds

We will consider all refunds depending on the product/service you have and the circumstances giving rise to the request for a refund. Please contact us for details.

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Customer support

Customer support is provided by phone or email. Customers can call the main office number 01904 500500. Calls are charged at standard national or local rate. Normal office hours are 9am to 6pm Monday to Friday. Customer support can be contacted 24 hours a day by email via the contact us page, or by logging into your account at https://www.seegree.eu/myaccount. We aim to respond to urgent customer emails within 12 hours.

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Code of Practice

As a provider of Internet and Communications services, we feel it is important to publish a code of practice setting out the key information regarding support services and company procedures. This Code contains information about:

• How to contact us

• How we communicate with you

• Privacy Statement

This Code is accessible through our web site (www.seegreen.eu/terms).

How to contact us

If you have any questions about our Code of Practice, our Terms, Privacy Policy, our products and services, or if you are an existing customer and your contact details have changed please contact us.

Complaints

If you have a complaint, we need to know as quickly as possible. To avoid delay, please contact us.

We will deal with your complaints or queries as quickly as possible. As a guideline, we will try to respond to written correspondence within 10 working days of receipt of your correspondence.

All complaints are dealt with by senior staff at the highest appropriate level.

How we communicate with you

We may contact you using both online methods such as email and offline methods such as post or telephone. We may need to do so if we have any accounts queries, or need to inform you of any changes to our Code of Practice, Terms and Conditions or Privacy Statement.

We may also promote our products and services, including special offers, through a variety of media. In doing so, we will respect any choices you have made regarding use of your contact details as notified to us and will also abide by industry-accepted standards, such as the Code of Advertising Conduct of the Direct Marketing Association.

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Privacy statement

We will treat any information we have about you in confidence and will not disclose it to anyone except for the purpose of providing the required information to the relevant domain registration authorities, or in accordance with your instructions to us, except as set out here.

In particular, there may be circumstances in which we may be required by law to disclose such information. Such requests may come from the police, Customs & Excise, or other regulatory bodies. If we are required to disclose any information by law, this will be strictly controlled and the disclosure will be made in accordance with current UK legislation.

Any information that you provide will be treated with the utmost care and security and will be used for See Green’s purposes only and not in ways to which you have not consented.

If you wish to inform us of a change to the way you wish us to communicate with you or wish contact us with regard to any other privacy issue please visit our contact us page.

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Customer support

Customer support is provided by phone or email. Customers can call the main office number 01904 500500. Calls are charged at standard national or local rate. Normal office hours are 9am to 6pm Monday to Friday. Customer support can be contacted 24 hours a day by email via the contact us page, or by logging into your account. We aim to respond to urgent customer emails within 12 hours.